Have a question, or want an update on your order?, Write to us at email@example.com, or fill out the form below. We're always happy to help!
We're based in 8369 NW 66 ST# B2473, Miami, FL 33195-2697, Ph: 1-(218)-228-2278, and our office hours are 9am-5pm EST - we respond to most emails within a business day or two, but if you don't get a response from us, please check your spam bin!
Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Products are generally shipped from our international warehouses. We cut out the middle man so we can pass the best price on to you. Therefore orders generally take anywhere from 1 to 4 weeks* for the items to reach you, though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
We offer a Money Back Guarantee if your item is not with you after 45 working days from dispatch. Find out more about our Money Back Guarantee HERE
Q: I ordered 2 or more items, why did I only receive one?
When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!
Q: I don't have a tracking number, when will I get it?
When your receive your dispatched email it will be in there most of the time, if not you can email us on firstname.lastname@example.org for a update on your tracking.
Q: My item arrived broken or damaged what can I do?
If your product is damaged then please take photos and send them to us on email@example.com. We will then ask if you would like a refund or another sent. We are not responsible for any damages to boxes, cases or other packaging. This is the carriers responsibility to handle them with care, we have no control over this.
Q: Is shipping free to all countries & regions?
A: Yes we are proud to say that we are able to offer FREE shipping worldwide via ePacket.
Q: Do we ship internationally?
A: Yes. Please note that with ePacket we are able to ship to over 200 countries & regions!
Q: What is the company return policy?
A: We will replace all defective units with a new item upon 30 days of shipment arrival. For more information click here.
Q: How can I contact you regarding my order?
A: You can contact us via email at firstname.lastname@example.org or by using the form located on this page. Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.
Alright, there we have it. Let’s get A&T Creative !