Eloquence

Once an order has been placed and shipped, we cannot change the address of the order. Please verify that all information is correct before processing the order. at'creative is not held responsible for any incorrect addresses.

Estimated Shipping Times:

FREE shipping to US, Canada, UK, EUROPE, NZ and AUS, during the COVID-19 Pandemic! The product you purchased will be shipped out in 48~72 hours by Fast Standard Shipping Service.

(14-21 business days) depending on location. Standard Shipping.

Rest of the world:

(25-35 business days) depending on location. Standard Shipping.

ALL RETURNED ITEMS MUST BE IN ORIGINAL CONDITION AND MUST INCLUDE ALL PEICES IN THE PACKAGE.

All orders are eligible for returns or exchanges if processed within 30 days of purchase. If you fail to follow the instructions for the return, or send back a used item, and not in original conditions, you will not receive a refund.

at'creative offers a 100% Worry-Free Quality Guarantee on all lamps. If, for any reason during the first 45 DAYS you are not happy with an item you received from at'creative, we will gladly accept returns and exchanges. Please be aware that returns and exchanges can only be processed for items that are in new condition (not used and in original package).

Items that have been installed, unpacked, repaired, or used in other ways are not eligible for return or exchange.

To setup a return or exchange please email us by support@atcreativestore.com

You may want to know the Frequently Asked Questions

Have a questions, concerns, or feedback? Feel free to reach out and contact us. We love hearing from our customers. Please contact us at support@atcreativestore.com 

Contact us and we will promptly get back to you within 24 hours

Open: Monday - Sunday （7/24）