HOW CAN I CHECK MY ORDER STATUS ?
After an order has been placed, it is dispatched as fast as possible to one of our fulfillement center, from which your order will be shipped.
You can contact us in the next 24 hours to get a full refund, with no specific reason.
You will find below the delivery times according to your localization.
WHAT ARE THE SHIPPING TIMES ?
Delivery time to Europe : 3 to 5 weeks
Delivery time to North America (Canada and USA) : 2 to 3 weeks
Delivery time to Africa, South America and Asia : 3 to 5 weeks.
HOW TO PLACE ORDER ?
Choose your item in the scrolling menu on the product page and click on « Buy now », then follow the steps to complete your order. We will prepare it and send you a confirmation email once your package is shipped !
WHICH METHODS OF PAYMENTS DO YOU ACCEPT ?
We accept Visa and Mastercard credit cards. You can also pay by Paypal. To pay with an Aurore card, Maestro and other debit cards, you have to pay through Paypal, even if you do not have an account.
In order to do so, you have to select « Buy with Paypal » on the cart/payment page. You can then select « Pay by credit or Visa debit card » on the following page. Enter your country and select the type of your card. Do not hesitate to contact us if you have any question !
WHAT IF I NEED TO RETURN SOMEHING?
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back. We stand by our products - that's why we offer returns for 30 days after you receive your purchase.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via this form and we'll get back to you as soon as we can.