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If there is something wrong with your order ( wrong item, defective product, etc.), return it to us in it's original packaging within 15 days of delivery and we’ll be happy to issue a refund or replacement.Please Note: Although many of our items ship direct from our USA warehouse in Nevada, certain "special order" items ship direct from the maker in China, arrive by China Post/USPS. Please allow for 4-6 weeks for replacement on special orders. Exchanges are a little more difficult since we order close to exact quantities of what we need. We usually order a few extras, but they go fast. If you need an exchange, email us and we’ll see what we can do.Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like.
**support@atcreativestore.com If you have a question about your return/exchange, simply contact us at and one of our highly skilled support staff will assist you.

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