Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please email: firstname.lastname@example.org
How long will it take to receive my package?
Products are generally shipped from our international warehouses. We cut out the middle man so we can pass the best price on to you. Therefore orders generally take anywhere from 1 to 4 weeks* for the items to reach you, though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
We offer a Money Back Guarantee if your item is not with you after 45 working days from dispatch. Find out more about our Money Back Guarantee HERE
My order is still not here please help?
If you order has taken longer than 60 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will ave your order resent. You can read more about our Money Back Guarantee HERE
I don't have a tracking number, when will I get it?
When your receive your dispatched email it will be in there most of the time, if not you can email us on email@example.com for a update on your tracking.
I ordered multiple ítems but I have only received one/some of them Why?
We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your ítems ! If you ordered multiple ítems from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your ítems to arrive.
The prices shown on the receipts received MAY be lower from what you have paid but please note that these prices do not include any TAXES & TARIFFS that may have been incurred.
I placed an order but I did not receive a order confirmation email. What´s going on?
Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email, please email our support team at firstname.lastname@example.org.
May I make changes to my Order/Shipping Address?
We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us at email@example.com ASAP and we will do our best to accommodate that change , BUT we cannot make any promises.
If the ítem(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order.
I have a question that is not answered in this FAQ. How do I contact you?
Please email us at firstname.lastname@example.org and we’ll respond as soon as we can :)