Help Center

Help Center

Frequently Asked Questions

WHERE ARE YOU LOCATED?

WHERE DO YOU SHIP FROM?

DO YOU SHIP TO MY COUNTRY?

HOW MUCH DOES SHIPPING COST? HOW CAN I QUALIFY FOR FREE SHIPPING?

HOW LONG DOES ORDER PROCESSING TAKE?

HOW LONG DOES SHIPPING TAKE?

HOW DO I TRACK MY ORDER?

WHY ISN'T MY TRACKING UPDATING?

CAN I CHANGE OR CANCEL MY ORDER?

CAN I CHANGE MY ADDRESS?

WHO PAYS FOR CUSTOM DUTIES/TAXES?

I ONLY RECEIVED ONE OF MANY PRODUCTS, WHERE ARE MY OTHER PRODUCTS?

MY PRODUCT ARRIVED DAMAGED, WHAT DO I DO?

MY TRACKING SAYS MY PACKAGE IS DELIVERED BUT I DIDN'T RECEIVE IT.

I DIDN'T COLLECT MY PACKAGE FROM THE POST OFFICE AND IT'S BEING RETURNED TO YOU.

HOW DO I RETURN MY PACKAGE?