Our products are manufactured and shipped from our warehouses in the
USA, Canada, Mexico, United Kingdom, Spain, Australia, Hong Kong and
China. We perform weekly audits of our inventory to ensure our product
quality is of the highest standard.
Shipping costs is based on your country and varies based on product
size, weight and shipping method. Your shipping cost is calculated at
the end of checkout. Shipping times are dependent on where you are
Shipping times are approximate and
is dependent on your location and your postal office. Once the packages
reaches your country, your local postal office is responsible for
delivering your package. If you have any issues with your shipment after
your package reaches your country, please contact your local postal
office for inquiries.
You can track your order using this online application ParcelApp. Your
tracking will start showing information once it gets scanned by our
shipping company. Please wait 2-7 days for it to show information.
f your tracking is not showing information, please wait 2-4 days before
trying to track your package again. If your package is showing
information but it is not updating, your package is making its way to
your country and will be updated once it is picked up by your local
postal office. If you have any issues with your tracking, please contact
us at email@example.com.
If you would like to modify or cancel your order, please email us at
firstname.lastname@example.org immediately after you have purchased your
product. We will email you within 24 hours to confirm your changes and
any further instructions. Once we have shipped your order, you cannot
cancel or modify your order. Prints and stretched orders must be
cancelled within 24 hours.
If you would like to change your shipping address, please email us at
email@example.com immediately after you have purchased your
product. We will email you within 24 hours to confirm the change in your
address. We cannot change your address once it is in transit. Please
contact your local postal office to have your mail forwarded to you.
We sometimes ship your order in separate packages to optimize delivery
times and to meet weight restrictions. Please refer to your tracking
codes to see when your other items are going to be delivered to you.
We are sorry that your product arrived damaged, accidents do rarely
occur during shipment. Do not worry, please send us an email at
firstname.lastname@example.org. We will work with you to get this resolved
immediately. Please send us pictures or videos of the damages with the
Our shipping labeling system is automated and will send your package to
the exact address you've given us. Please wait 1-2 days to see if your
package shows up. Check your mailbox, front office, family members,
neighbours and front porch for your package. If your package is still
not delivered please contact your local postal office as they might have
made a mistake with your package.
If your package is being returned to us because you did not collect it
from your postal office on time, please contact us at
email@example.com. We can reissue your order for a shipping
fee. Alternatively, we can issue you a refund less the shipping fee we
If you would like to return your package, please contact our customer
service team at firstname.lastname@example.org. Our team will provide you
further instructions for returning your package to our team in Portland,
We will send you a refund within 3-7 business days of receiving and
inspecting it. As per our Refund Policy we do not pay for return